Southern Germany has had improbable winter climate with loads of snow for the previous few days that has brought on Munich Airport to be closed or solely partially working since Saturday. There have been widespread delays and cancellations in Frankfurt.
Munich Airport is closed at this time till midday (December 5, 2023), and there’ll seemingly be minimal operations after it reopens, presumably for days. There are millions of passengers whose journey has been disrupted, and lots of are ready for Lufthansa’s (dummy) chatbot to course of rebookings.
Munich Airport’s Announcement:
⚠️Introduced freezing rain in the course of the night time: air visitors might be suspended till 12 midday on Tuesday, December 5
On Tuesday, 5.12. there might be no take-offs and landings from the beginning of operations at 6 a.m. till 12 midday. pic.twitter.com/R8SvSeNqJD
— Munich Airport (@MUC_Airport) December 4, 2023
EC 261/2004 Responsibility to Care:
The European Union Air Passenger Rights (EC 261/2004) additionally apply in case of irregular operations past the airways’ management.
Airways are required to supply Responsibility to Care (lodging & meals) in case of lengthy delays. Nevertheless, the compensation for flight cancellations and delays doesn’t apply right here.
Passengers can go for a refund if their flight is canceled or considerably delayed (some flights have been postponed by 20+ hours), even when their fare is nonrefundable.
Airways should rebook affected passengers to their ultimate locations on the earliest comfort, even when this implies transferring them to competing airways and avoiding Munich Airport altogether in case of connecting itineraries.
This debacle with Munich Airport has been ongoing since late final week, and it’ll seemingly be days earlier than the airport is absolutely operational and planes and crews are at their common rotations.
When you have been affected by this, bear in mind to maintain these receipts, because the European Airways and in case your journey is from the EU/EEA space, are required to supply Responsibility to Care even in a scenario akin to this, that means paying for lodging and meals.
If Lufthansa or another airline refuses to rebook you expediently for flights ex-EU/EEA and group service flights from elsewhere, you may at all times purchase the substitute ticket and go after the airline later for the bills. Simply bear in mind to doc the refusal.
Good luck to everybody experiencing this beautiful snowmageddon in Germany.